When the computer crashed, it took my iTunes library with it. Ugh. I e-mailed the help center asking if there was a way to recover the songs I had purchased. Some time later I received an e-mail from Caitlin at the iTunes Music Store. She put all the songs I’d purchased and lost back into my library.
Now that’s what I call a satisfactory resolution. Thank you.
PS: I spent the last hour putting my library back together. Now my Shuffle is up-to-date again. Eclectic mix of music: rock, pop, classical, a lot of country (Keith Urban, sweet), a bit of Latin and German, some alternative and even one inspirational song (couldn’t find the second one I wanted).